Return and Refund Policy

Thank you for shopping with le Gily! We are committed to ensuring your satisfaction with our products. Please read our Return and Refund Policy carefully to understand how returns and refunds are handled for purchases made through our website.

Eligibility for Returns

  • To be eligible for a return, all products must be unopened, unused, and in their original packaging.
  • Returns must be initiated within 7 days of the delivery date.
  • Unfortunately, we cannot accept returns for products that have been opened, damaged after delivery, or used.
  • To be eligible for a return, all products must be unopened, unused, and in their original packaging.
  • Returns must be initiated within 7 days of the delivery date.
  • Unfortunately, we cannot accept returns for products that have been opened, damaged after delivery, or used.

How to Initiate a Return

The process is simple! Please follow these steps:

  1. Send an email to he***@le****.com to begin the return process.
  2. Our customer care team will guide you through the return instructions, including the shipping address and any necessary details.
  3. Once we receive your return request, we will provide you with a return confirmation email.

Refund Process

  • Once your return is received and inspected, we will notify you of the status of your refund.
  • Approved refunds will be processed to the original payment method within 15-20 business days.
  • Please note that shipping fees are non-refundable.

Exchanges

We do not currently offer exchanges. If you wish to try a different product, please return your eligible item for a refund and place a new order.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, feel free to reach out to us at:

We’re here to help you and ensure you have the best experience with le Gily!

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